Shipping + Returns

Shipping TErms + Conditions

By placing an order with us, you agree to these shipping terms and conditions. If you have any questions or concerns, please contact us at hello@mother-me.com.au or via our contact page.

Processing Time

All orders are typically processed within 1-2 business days, excluding weekends and holidays. Any exceptions to this will be communicated promptly.

Shipping Methods

We offer various shipping methods through Australia Post, including standard domestic and express postage. Shipping costs and delivery times will vary based on the selected method and destination.

Shipping Costs

We charge a flat rate of $10 for all orders Australia-wide.
Free shipping is offered for orders over $200.
For more urgent orders, the Express Post service at $15 is our fastest postal delivery option.

Shipping Zones

We currently ship Australia wide. If your location is not included, or for international shipping, please contact us via our contact page or email us at hello@mother-me.com.au for assistance.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information from us. Please allow up to 24 hours for tracking updates to become available.

Shipping Delays

While we strive to meet estimated delivery times, external factors such as weather conditions, or unforeseen events may cause delays. Internal factors within our selected shipping courier may impact shipping times. We appreciate your understanding in such situations.

Customs and Duties

International orders may be subject to customs duties and taxes. The customer is responsible for any additional charges imposed by the destination country. We recommend checking with local customs authorities for more information.

Incomplete or Incorrect Addresses

It is the responsibility of the customer to provide accurate and complete shipping information. Any additional charges incurred due to incorrect or incomplete addresses will be the responsibility of the customer. Our checkout is set up that it doesn’t allow you to proceed without all shipping details, however, please ensure you check your details prior to confirming your order.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier and or contact us for assistance.

Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for reshipment fees. Refunds for the product cost may be issued, excluding shipping fees.

Shipping Promotions

From time to time, we may offer shipping promotions. Terms and conditions for these promotions will be clearly communicated during the promotional period.

CHRISTMAS SHIPPING

ReTURNS, REfunds + Exchanges

At Mother Me, we want you to be completely satisfied with your purchase. If for any reason you are not, we've outlined our returns and refunds policy to make the process as seamless as possible.

Eligibility

Returns are accepted within 7 days from the date of purchase for either refund or store credit.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Excluded items include food, tea, breast care and personal care/sanitary items.

Exceptions do apply if we are at fault. Please contact us at hello@mother-me.com.au to discuss further.

Initiate a Return

To initiate a return, please contact us via our contact page or at hello@mother-me.com.au with your order number and details of the item you wish to return, and our team will guide you through the process.

Gift Returns

Gift products can be returned for a store credit, 30 days from the original purchase. Proof of purchase is required and the product must be unused, in its original packaging, and in the same condition as received.

Packaging

Please ensure that the item is securely packed to prevent any damage during transit. We recommend using the original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

We recommend using a trackable shipping service to ensure your return is received.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and will be refunded to your original method of payment. automatically be applied to your original method of payment. Refunds take 5-10 days to appear on a customer's statement.

Exchanges

We cannot facilitate an exchange for different items. Instead, you will be issued a store credit, allowing you to make a new purchase.

Store Credit

Store credit expires 24 months from the issue date.

If you have any questions or concerns regarding our returns and refunds policy, please feel free to contact our customer service team via the contact page or at hello@mother-me.com.au.

Thank you for choosing Mother Me. We value your satisfaction and are committed to providing a positive shopping experience.